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Workmanship We guarantee the materials and workmanship of our garments. Garments are guaranteed only when fair treatment is given to the garment under normal usage and when cleaned according to the care instructions.
Color Every effort is made to keep colors as close to GAME's specifications as possible. Scientifically, it is not possible for one dye lot to match another dye lot perfectly. Therefore, we cannot guarantee a perfect match from one order to another, from one fabric to another.
Payment Terms Net 30 days F.O.B. factory. All invoices not paid within 30 days will accrue interest at 1.5% per months or 18% per year. Orders will not be processed on past-due accounts. Visa, MasterCard and AMEX accepted. A $25 service charge will be assessed to checks returned for any reason and accounts will be placed on a C.O.D. cash basis. All returned check charges will be billed separately.
C.O.D Accounts Accounts that do not have an established credit line with GAME will be shipped on a C. O. D. cash or money order basis. A credit agreement must be filled out prior to using a company check as payment. No personal checks will be accepted.
Cash-In-Advance Accounts Customers whose terms are cash-in-advance must pre-pay with a money order, credit card or certified check. If we receive a company check we will return the check to the customer. The balance for shipping and handling will be billed COD cash, money order or certified check.
Ordering and Delivery In-stock garments are usually shipped the same day, if the order is received by 1:00 pm EDT. Should a large order deplete out stock of a certain style, size or color, delivery will usually be made within 10 days. If customer wish to cancel a stock back orders then they must do so in writing. It is also the customer's responsibility to contact customer service to ensure that the order has been cancelled. If customers do not do so, then they will be responsible for all shipping and handling charges incurred from shipping and handling and returning of the goods.
Special Orders All special orders must be mailed, faxed or emailed. Once they have been received by GAME they will be reviewed and entered, then a sales order acknowledgment will be sent to the customer for a final review. Any changes or cancellations must be made in writing within 48 hours. Once garments are cut no changes or cancellations will be accepted. COD account must remit a 50% deposit in the form of a certified check, money order or credit card with all special orders. Special-order merchandise will not be accepted for return. There are no holiday guarantees or special orders received after November 10. There are no discounts for decorating. Typical delivery for a special order can be expected within 3-4 business weeks of the day the order was received.
If a Rush Request* on a special order is received the charges are as follows:
1-11 pieces will be charged $ 25.00/jacket
12 or more pieces will be charged $ 17.00/jacket
*Rush Requests will only be accepted if production time allows.
Prices Prices are subject to change without notice. Jackets will be billed at the price specified at the time of receipt of the order. |
Panel Program Special Orders There are no minimum quantities for a panel order; however, prices per panel vary depending on quantity. A per panel charge is applied to each customer upon shipping each panel order. All panels must be returned within 60 days. If panels are not received back at GAME Sportswear within 60 days, then the order will be considered cancelled, and a $15 charge will be charged for each panel not returned. Any re-cut panel is a $5.00 charge per jacket. All panels returned for assembly must be send back with an RA number.
Returns and Repairs Returns will be accepted with permission only. All returns must be made within 10 days of receipt of goods. Contact GAME for return authorization. Any refused or returned shipments will be subject to a 15% re-stocking charge plus all shipping charges.
Restocking Deadlines and Charges: * All refused packages: Customer will be charged 15% of the original order including all S&H charges
* Packages returned within 30-90 days of receipt of goods: Customer will be charged 15% of the original order's subtotal
* Packages returned 90+ days after receipt of goods: Customer will be charged 20% of the original order's subtotal
* All Pick-Up orders must be picked up within 14 days of placing the order or items will go back into stock and a 15% restocking charge will be applied
The restocking charge is ultimately up to the discretion of the credit manager. All restocking charges will be billed separately. This policy excludes sizing samples.
On all merchandise returned for inspection, GAME reserves the right to determine if the item will be replaced or repaired. Mark defective area with tape. All merchandise returned for repair must be in factory condition or be cleaned according to the garment's cleaning instructions. If merchandise is returned uncleaned, GAME will refuse to handle it. All merchandise must be inspected prior to decorating. Samples and custom-made garments are not returnable. GAME will not accept returns after merchandise is decorated.
Packing and Shipping Information S&H charge of $2.50 per package
Claims All claims must be made within 10 days of receipt of goods. We will not be responsible for shortage or merchandise claims if we are instructed to ship to a secondary address.
About Online Catalog To the best of our ability, GAME endeavors to assure that written products description, sizes, costs and photography contained in online catalog are as accurate s possible. However, GAME will not be responsible for typographical errors or inconsistencies in photography vs. actual product due to the nature of the photographic process. |
